Bank wire transfer
Bank wire transfer for SEPA payments in EUR takes usually 2-3 working days.
Cross-border payments in other currencies (e.g. USD or GBP) usually take up to 5 days.
In case of a domestic payment within the Czech Republic (CZK), the wire transfer takes usually 1 working day.
The speed of wire transfer depends on bank cooperation and their opening hours.
It is required to withdraw the funds to the same bank account which was used for the preceding deposit. These bank details are automatically saved to your PurpleZone immediately after your successful deposit. In order to withdraw money to another bank account, you will be requested to send a deposit from the desired bank account.
The purpose of the deposit is to identify the bank account holder. Once you deposit the funds, new bank details are then automatically saved to PurpleZone and you can request a withdrawal. It may be a deposit of any amount, which covers all necessary bank fees. Your withdrawal request is then processed within one business day and you will be notified about the approval via email.
Card withdrawal
Funds will be received to the approved credit card within a few days after notification (up to 15 days).