FAQ

Based on the tracking of trades, deposits and withdrawals, CapitalGuard calculates the High Water Mark (HWM) for a given managed client account The High Water Mark (HWM) is the highest equity achieved and is used to track the highest equity achieved for client accounts.

The HWM is recalculated for all balance transactions in such a way that the drawdown on the account before the balance transaction and after the balance transaction remains the same.

For a better understanding, you can see an example of how CapitalGuard works.

You can change the password via the cTrader platform. When logging in, click on the “Forgot password”. After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.
 
You can also change your password on webpage https://id.ctrader.com/.
In the top right corner, in the section where you Log in, in the password field, you can click on “Forgot?” button.
After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.

Please find the registration form HERE.

Once you have sent us completed application form together with the correct documents we will process it within 1 working day. All communication with us should take place via the email address filled into the registration form.

Bank wire transfer

Bank wire transfer for SEPA payments in EUR takes usually 2-3 working days.

Cross-border payments in other currencies (e.g. USD or GBP) usually take up to 5 days. 

In case of a domestic payment within the Czech Republic (CZK), the wire transfer takes usually 1 working day. 
The speed of wire transfer depends on bank cooperation and their opening hours. 

It is required to withdraw the funds to the same bank account which was used for the preceding deposit. These bank details are automatically saved to your PurpleZone immediately after your successful deposit. In order to withdraw money to another bank account, you will be requested to send a deposit from the desired bank account. 
 
The purpose of the deposit is to identify the bank account holder. Once you deposit the funds, new bank details are then automatically saved to PurpleZone and you can request a withdrawal. It may be a deposit of any amount, which covers all necessary bank fees. Your withdrawal request is then processed within one business day and you will be notified about the approval via email. 

Card withdrawal

Funds will be received to the approved credit card within a few days after notification (up to 15 days). 

Each ETF portfolio corresponds to a certain risk profile (high, medium, low). We assess clients' ability to cope with certain levels of risk profile during their registration, specifically on the basis of their answers to an investment questionnaire which is part of the registration process.

If the risk profile of an ETF is higher than that of the client, the client cannot be allowed to join that ETF. The risk is too high for the client.

You can find trading hours of the trading instruments in MT4 in the "Market Watch" section. Right-click on the selected symbol and choose "Specifications".

All the information about trading instruments is also available in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on the chosen instrument and select “Symbol Window”
 
From 11:59 p.m. to 0:05:59 a.m. MT4, MT5 and cTrader server time there is a trading pause for all trading symbols  due to the transfer of liquidity to next day. During this time there is low liquidity on the market which may cause a disproportionate increase of spreads. Trading is allowed from the 6th minute after midnight. 
In practice, it means that if the market price reaches a pending order at this time (e.g. stop loss or take profit) the order won’t be activated. If the pending activation price stays at the current level after the trading has been activated again, it will be filled/executed for the current market price. If the price has not reached the pending order level, the order won’t be filled/executed.

We recognize three types of clients. Each client with approved registration is evaluated as a Retail client. Second type of classification is Professional client or Eligible counterparty. Please find more information here.

Purple Trading is an international professional broker offering a high-quality environment for trading on financial markets. We are a regulated STP broker, we only offer trading accounts with variable spreads and all our real account clients’ trades are sent directly to the interbank market.

Clients of the company can trade actively by themselves, or connect their account to a selected trading strategy. And if they are interested in the long term investment they can use our ETF products.

Purple Trading also offers the opportunity to become introducing broker or strategy provider.

PurpleZone is a client environment platform which provides you with an overview of your trading accounts thanks to its synchronization with MetaTrader4 or cTrader.

In PurpleZone, you can deposit funds into your trading account, apply for withdrawals, create additional accounts or transfer funds between your accounts. Also, all information and all fees may be found there. The zone is fully responsive and adapted for viewing on mobile devices. You can log into you PurpleZone.

You can download the MT4 trading platform for free via a link that will be a part of the Welcome email. 
 
If you don’t feel like searching your inbox for the Welcome mail, you don’t need to. Just download the MT4 HERE
 
We offer MT4 in versions for PC (Windows, MAC) or Android and iOS mobile operating systems.

You can download the MT5 trading platform for free via a link that will be a part of the Welcome email. 
If you don’t feel like searching your inbox for the Welcome mail, you don’t need to. Just download the MT5 from our website.
We offer MT5 in versions for PC (Windows, MAC), like a web app or Android and iOS mobile operating systems.

Clients’ funds are insured against a potential bankruptcy of our banks (the one holding clients’ funds) up to the total amount of €100,000 per client. Our Company cooperates with EU licensed banks and keeps clients’ funds in separate client bank accounts from the company’s own funds as to ensure protection of client funds.

Additionally, the funds of every retail client are insured against a potential bankruptcy of our company based on our membership at the Investor Compensation Fund up to the total amount of €20,000. This insurance arises from European legislation and is required and monitored by the supervising institution CySEC.

The security of funds is also increased by the STP model of offered services of Purple Trading, the model without the conflict of interest. Purple Trading sends all the clients’ trades directly to the interbank market. Clients’ funds are then strictly used for trading and not for any other purposes.

Login details (account number, password) are generated by our system after opening a trading account and are sent in a Welcome email to the email address you filled into the registration form.
Server name or IP address is as follows:

PurpleTrading-04Live: 185.97.161.82:443
PurpleTrading-01Demo: 185.97.161.236:443

Login details (account number, password) are generated by our system after opening a trading account and are sent in a Welcome email to the email address you filled into the registration form.

Server name or IP address is as follows:

PurpleTrading-Live: 185.97.161.6:443
PurpleTrading-Demo: 185.97.160.151:443

Purple Trading is a trademark owned and managed by company L.F. Investment Limited, which is a licensed brokerage house, regulated by CySEC. This company is registered with other European regulators including FCA and BaFIN.

The company is approved to the reception and transmission of orders and to the management of the portfolio. It is, therefore, an STP broker without dealing desk, which may be easily confirmed on the CySEC website. It is a transparent, fair, and, most importantly, a safe model of the service provider for a brokerage house. 

ETFs are passive investment tool that allows investors to invest in index funds. The basic principle is that ETF copies the chosen index or sector of indexes and copies these to the investors’ accounts. After meeting several requirements, the ETF investors can see a list of available portfolios in their PurpleZone they can connect to. Once the account is connected, it is not possible to interfere with the trading, however, it is possible to request disconnection at any time.

• a utility bill (e.g. for energy, telephone, internet connection...)
• the bank account statement, bank account confirmation

It is a technical function that monitors the development of equity on a specific managed account connected to a strategy. If the maximum allowable drawdown loss is exceeded, CapitalGuard will disconnect the account from the strategy and automatically close all trading positions in that managed account and clear all pending orders. This effectively prevents further potential losses.

Based on the tracking of trades, deposits, and withdrawals, CapitalGuard calculates the High Water Mark (HWM) for a given managed account. The HWM is the highest equity achieved, which is used to track the highest account balance achieved for client accounts. The HWM is recalculated with each balance transaction in such a way that the drawdown on the account before the balance transaction and after the balance transaction remains the same.

No new positions are opened on the investor's account during the time period spanning from the activation of the CapitalGuard (and closing of trading positions) to the successful disconnection of the investor’s account from the strategy. For a better understanding, you can see an example of how CapitalGuard works.

1. Display available trading symbols

MT4 on PC

After logging into MT4, right-click on a Market Watch window on the left side of the trading platform and choose the “Show All” option. For trading on the STP account, use all symbols with “_stp” suffix. So that if you want to trade, for example, the EURUSD currency pair, choose the “EURUSD_stp” symbol. Symbols without a suffix are not available for trading.

MT4 for mobile apps

Download the MetaTrader 4 app and log in to your account.

MT4 app login.

Click on the Settings icon (3 lines in the upper left corner) → Manage Accounts → “+” → “Login to existing account”. In the search bar, choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04Live for a Live account.

Click on a “Markets” → “+” → You can add trading symbols you wish to trade in the upper right corner. For example “ECN Forex” → “+” → “EURUSD_ecn”.

iOS

MT4 app login.

Click on the Settings → New Account → Login to existing account. Choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04 for a Live account.

Click on a “Markets” → “+” → You can add trading symbols you wish to trade in the upper right corner. For example, open the “ECN Forex” and click on the green “+” symbol afterward. This will show you available trading symbols.

cTrader

With the cTrader trading platform, all symbols without a suffix are available.
 

2. Market interruption - when it’s not possible to trade

In the time between 23:59 and 0:05:59 (server time on MT4 and cTrader platforms), there is a trading interruption affecting all trading symbols (with the exception of cryptocurrencies) caused by the transferring of liquidity into the following day. During this time, low liquidity is typical for the market. This can lead to uneven spreads. Trading is enabled again after 0:06.

In reality, this means that the opening or amending of new positions is not available and in case the market reaches the desired price (for stop-loss or take profit, etc.) during this time, the order will not be processed. It will be processed only in case the desired price level is reached after the 0:06 when it’s possible to trade again.

You can trade cryptocurrencies during the 5 working days without any limitations. For example, from Monday 0:00 to Friday 23:30 (server time). Each and every open position is closed automatically by Friday 23:30 (MT4 server time).

In accordance with strict AML politics (Anti-Money Laundering policy), our financial regulator may require a confirmation of the source of the deposited funds. The conditions for requiring this confirmation are part of our internal policies and may be based on the inconsistency of your investment profile with the reality, or the amount of your deposit, etc.

The source of funds can be supported by a relevant document (e.g. by bank statement, payslip, tax return, lawyer’s confirmation, etc.). If you are considering investing a larger amount of funds we recommend attaching the source of funds upfront, which ensures smooth crediting of the funds to your trading account. 

In case you deposited funds by card you can choose either to refund the initial deposit to the same card or to your bank account. If the withdrawn amount exceeds the credit card deposit, then a bank withdrawal is required for the additional funds.

In case you deposited funds by wire transfer, it is only possible to withdraw the funds to this bank account. The bank details are automatically saved to your PurpleZone immediately after your successful deposit.

In order to withdraw money to another bank account, you will need to send a deposit from the desired bank account. The purpose of the deposit is to identify the bank account holder. Once you deposit the funds, new bank details are then automatically saved to PurpleZone and you can request a withdrawal. You can deposit any amount which covers all necessary bank fees. Your withdrawal request is then processed within one business day and you will be notified about the approval via email. 

Hedging is used to secure trading positions against possible adverse changes in market conditions and the risk of loss. Hedging is opening a position on the same trading instrument but in the opposite direction (e.g. for each buy order there should be a corresponding sell order).

Trading position can be hedged partially or completely. Every broker can set up its own conditions for hedging. In order to allow the traders the freedom of management of their trades, we have decided not to charge margin for these trades. However, more freedom means more responsibility. Since there is no margin used, it is impossible to reach stop-out, but in case the equity level decreases under 0, MT4 server automatically closes trading positions. It is impossible to have an opened loss larger than the account balance in the market. Hedging does not cause spontaneous deepening of losses, but there may be fluctuations because of the changing spread.    For the closing of hedged positions, Close-by or Multiple close by function may be used, which closes both hedged positions simultaneously (see the picture below). Completely hedged positions do not have any exposure between each other, therefore it is possible to close one position at the price of the second one. A side effect is spread saving.

Due to the immediate processing of withdrawals, complete responsibility for entering withdrawals during hedging is entrusted to the client. The company bears no responsibility for any losses.

1. Display available trading symbols
 
MT4 on PC
After logging into MT4, right-click on a Market Watch window on the left side of the trading platform and choose the “Show All” option. For trading on the STP account, use all symbols with “_stp” suffix. So that if you want to trade, for example, the EURUSD currency pair, choose the “EURUSD_stp” symbol. Symbols without a suffix are not available for trading.
 
 
MT4 for mobile apps
Download the MetaTrader 4 app and log in to your account.
 
Android
MT4 app login.
Click on the Settings icon (3 lines in the upper left corner) -> Manage Accounts -> “+” -> “Login to existing account”. In the search bar, choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04 for a Live account.
 
Click on a “Markets” -> “+” -> You can add trading symbols you wish to trade in the upper right corner. For example “ECN Forex” -> “+” -> “EURUSD_ecn”. 
 
iOS
MT4 app login
Click on the Settings -> New Account -> Login to existing account. Choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04 for a Live account.
 
Click on a “Markets” -> “+” ->  You can add trading symbols you wish to trade in the upper right corner. For example, open the “ECN Forex” and click on the green “+” symbol afterward. This will show you available trading symbols.
 
cTrader
With the cTrader trading platform, all symbols without a suffix are available.
 
2. Market interruption - when it’s not possible to trade 
In the time between 23:59 and 0:05:59 (server time on MT4 and cTrader platforms), there is a trading interruption affecting all trading symbols (with the exception of cryptocurrencies) caused by the transferring of liquidity into the following day. During this time, low liquidity is typical for the market. This can lead to uneven spreads. Trading is enabled again after 0:06.
 
In reality, this means that the opening or amending of new positions is not available and in case the market reaches the desired price (for stop-loss or take profit, etc.) during this time, the order will not be processed. It will be processed only in case the desired price level is reached after the 0:06 when it’s possible to trade again.
You can trade cryptocurrencies during the 5 working days without any limitations. For example, from Monday 0:00 to Friday 23:30 (server time). Each and every open position is closed automatically by Friday 23:30 (MT4 and cTrader server time).

Margin call level is set up to 100% of the used margin (the equity of the account is equal to the used margin). If the margin level drops to this value, the client is notified to fund his account to keep the positions open or to be able to open new trades. Notification is displayed directly in MT4 and cTrader and at that moment it is not possible to open another trading position.  The stop-out level is set to 50%. If margin level falls to this level, MT4 or cTrader server automatically closes the trading position, which is in the biggest loss, until the margin level is again at least 50%.

Withdrawal can be requested from PurpleZone in the "Withdraw" section. If you deposit funds via bank transfer, you can withdraw funds to your bank account only. In case you deposited funds by card you can choose either to refund the initial deposit to the same card and in the same currency or use a bank withdrawal.

Each month a due date for accepting deposits in order to invest in the ETFs in the given period is set. You can find this date after clicking the selected portfolio in your PurpleZone.

The ETF's purchase takes place once a month, during the week that includes the 3rd Thursday of the month. The ETF purchase process takes one day. Therefore, you will be able to see your newly open positions in your PurpleZone on the first Monday after the purchase day.

When the purchase is completed, the adequate amount will be deducted from your deposit and in that moment your positions will open. The ETF’s purchase takes place outside the MT4 platform. The ETF prices are updated 3-4 times a day.

You can of course invest regularly in your chosen ETF portfolio, but this is not a requirement. In case you will choose to finance your ETF portfolio only once, new positions next month will simply not open.

Unfortunately, it is not possible to withdraw your funds from an account with connected ETF portfolio. Thus if you want to withdraw, please ask for disconnection from the ETF in your PurpleZone. After the disconnection, you can withdraw the total remaining balance from the account.

The quantity of trading accounts is not limited.

Completing the registration form is only necessary for the opening of the first trading account. You can open an additional account by clicking on the button with “+ Create New Account” and by choosing the desired account type, trading platform, and currency afterward. We will send you a confirmation together with access data to your registered email address.
 

They are managed services that allow investors to copy trades of professional traders. The basic principle is that Purple Trading buys trading signals from a Strategy Provider and copies these to the investors’ accounts. After meeting several requirements, the investors can see a list of available strategies in their PurpleZone they can connect to. Once the account is connected, it is not possible to interfere with the trading, however, it is possible to request disconnection at any time, or to withdraw profit. 

It is a legal entity which conveys access to the capital market to its clients, therefore buys and sells stocks or other financial instruments on behalf of the clients and offers other related services. Brokerage house receives orders from clients and executes them on their behalf, which differentiates it from a dealer, which conducts trades on its own account.

In the Czech Republic, the CNB  grants permission for this type of activity. Companies may only become a brokerage house via an investment firm or an investment tied agent. Purple Trading / L.F. Investment Limited has a tied agent registered in the Czech Republic. 

Only Purple Trading clients with a real active trading account can log into PurpleZone. So if you have only a demo account you won’t be able to access PurpleZone.

If you have forgotten your password, you can reset it by clicking on Forgot password on the login page.

In case of any problems with logging in, please contact our Support team at support@purple-trading.com.

Yes, there is. Trading orders from a demo account are not executed on the interbank market, so the trading is just virtual.

We try to make the conditions of a demo account to match conditions of a real account as much as possible so that you can try trading basics and work with MetaTrader4 or cTrader trading platforms.

There are no delayed data set up on demo account - bars are forming according to the market conditions in real-time. Execution on demo accounts is instant, i.e. every trading order is always opened and closed immediately after entering and always at a given price.

On a real account, every trading order is executed on the interbank market and must be paired with its counterpart. This process is not instant and can take up to several hundred milliseconds. During this time, the best current price on the market may change and the order can be filled at a slightly different price, therefore slippage may occur. The final price may be influenced positively or negatively by this.

As a retail client, you cannot change the leverage as this process is possible for professional clients only. Every live trading account is automatically opened with leverage given by ESMA regulation. Since each instrument has given leverage, feel free to check the overview of instruments with specific leverage which can be found on our website.

The highest possible leverage for professional clients is 1:500. How to become a professional trader and what is the available leverage please take a look on our website. (Leverage 1:500 is valid only for forex, the leverage is not taken into account for CFD trading.)

In the event of forgetting your MT4 platform password, you may set up a new one in PurpleZone. Log in and click on the account you wish to change the password for. Click on the cogwheel next to the “Deposit” and “Withdraw” buttons. In the section “Password for MT4” choose “Master password,” put in your new password twice and save changes. 
 
If you have access to PurpleZone, you can reset demo account password in the same way as was mentioned before for real trading account.
 
You can also change the password via MT4. However, you need to know your existing password in order to do so. Use the keyboard shortcut "Ctrl + o" (Options) and click on the "Server" tab. Afterward, choose the "Change" button. First, fill in your current master password, then fill in the new one twice below and confirm with "OK". 

In the event of forgetting your MT5 platform password, you may set up a new one in PurpleZone. Log in and click on the account you wish to change the password for. Click on the cogwheel next to the “Deposit” and “Withdraw” buttons. In the section “Password for MT5” choose “Master password,” put in your new password twice and save changes. 
 
If you have access to PurpleZone, you can reset demo account password in the same way as was mentioned before for real trading account.
 
You can also change the password via MT5. However, you need to know your existing password in order to do so. Use the keyboard shortcut "Ctrl + o" (Options) and click on the "Server" tab. Afterward, choose the "Change" button. First, fill in your current master password, then fill in the new one twice below and confirm with "OK". 

You can send us a request to support@purple-trading.com. The email must contain the demo account number, the requested amount and you must send it from the same email address that you used for the registration of the demo account. The default balance is based on the amount filled out in the registration form for the demo account. 

In case you have access to PurpleZone, you can increase your demo account balance yourself. Just click on the account you want to add funds to in the "Accounts" section and click on the "Deposit" button.

Purple Trading can not guarantee any profit from the financial markets and also doesn’t refund potential losses. Please, bear in mind that there is a chance you will suffer from loss of part or whole of the initial investment and it is therefore not advised to invest funds you cannot afford to lose. You should be aware of all risks related to trading on the exchange market and seek help from an impartial financial advisor in case of need or doubt. 

Purple Trading can not guarantee any profit from the financial markets and also doesn’t refund potential losses. Please, bear in mind that there is a chance you will suffer from loss of part or whole of the initial investment and it is therefore not advised to invest funds you cannot afford to lose. You should be aware of all risks related to trading on the exchange market and seek help from an impartial financial advisor in case of need or doubt. 

The legal relationship between the client and Purple Trading begins with proper approval of the registration, followed by opening a trading account. When filling out the registration form, every client accepts the Terms and Conditions of Purple Trading and agrees with the documentation in the English language. Once the account is created, the client receives the Terms and Conditions which he has agreed with.

Disconnection from a strategy may be requested via PurpleZone when choosing the option “Disconnect from the strategy.” We guarantee disconnection within 1 working day for the majority of the strategies. You will be informed about disconnection via email.

You can reset the password for PurpleZone login by clicking on the link Forgot password on the login page.

Fill in your registered email address on the next screen and click on “email me a password reset link”. You will receive further instructions on how to change your password in your inbox. If the problem persists, contact our Support team at support@purple-trading.com. 

Purple Trading offers 2 deposit methods: wire transfer and credit card deposit. 

You can find instructions on how to deposit in PurpleZone’s “Deposit” section. In accordance with the AML policy (Policy Against Money Laundering), the owner of the trading account must also be the owner of the bank account (card). Deposits from third parties are not accepted, as well as payments through prepaid cards.

Credit card deposit

It is an instant payment, we receive the deposit immediately. In order to be able to deposit funds via credit card, it is necessary to have it approved by providing a scan of the credit card. It may be attached when requesting a deposit in PurpleZone. Once the credit card is approved, you will be notified via email. Afterward, deposits to the account from this credit card are credited automatically within a few minutes. As a client of Purple Trading, you are allowed to deposit with a card up to 60 000 EUR in total for each month.

Our trading server which is located in London, Equinix (LD4), is directly connected to our liquidity pool. 
Therefore the speed of execution of trading orders reaches only around 100 milliseconds.

More information can be found on our website, where we have more information about our trading statistics.

The investor password is used for logging into the MT4 trading account but without the possibility to open, close, or modify any trading positions, i.e. it is a read-only mode password. Investor password for real trading account can be set or changed via PurpleZone by logging in, clicking on the “Accounts” button, then on the specific account and then on a cogwheel symbol next to “Deposit” and “Withdraw” buttons. Once the account settings menu pops-up, click on “Investor Password”, fill in your new investor password twice and click on “Save Changes”. 
 
You can also change the investor password via MT4 through the keyboard shortcut "Ctrl + o" (Options) and by clicking on the "Server" tab. Afterward, choose the "Change" button and check the "Change investor (read-only) password" box. First, fill in your current master password, then fill in the new investor password twice below and confirm with "OK". Your master password will remain unchanged. 

The investor password is used for logging into the MT5 trading account but without the possibility to open, close, or modify any trading positions, i.e. it is a read-only mode password. Investor password for real trading account can be set or changed via PurpleZone by logging in, clicking on the “Accounts” button, then on the specific account and then on a cogwheel symbol next to “Deposit” and “Withdraw” buttons. Once the account settings menu pops-up, click on “Investor Password”, fill in your new investor password twice and click on “Save Changes”. 
 
You can also change the investor password via MT5 through the keyboard shortcut "Ctrl + o" (Options) and by clicking on the "Server" tab. Afterward, choose the "Change" button and check the "Change investor (read-only) password" box. First, fill in your current master password, then fill in the new investor password twice below and confirm with "OK". Your master password will remain unchanged. 

Purple Trading offers liquidity aggregated by our liquidity providers from the largest world banks, several ECN pools and non-bank subjects of the exchange market. Please refer to the Order Execution policy for more details.

It is possible to submit the connection request via PurpleZone. Under “FX & Crypto Strategies,” it is possible to filter these out. After clicking on a strategy, detailed information is displayed. There is also the possibility to “Connect to a strategy.” Once the request is approved, we will create a new trading account, which will be connected to a strategy when at least the minimal amount is deposited. Firstly, you choose the strategy and only then you fund the account. You will be informed about each step via email. The whole process takes less than one working day.

After login to MT5, go to the "Market Watch" section, use the right click and choose the option "Show All." Alternatively, instead of choosing “Show all” choose “Symbols” - this way you can also see all the available trading instruments organized in groups you can display or hide individually.

To add instruments in the web platform, just click the instrument button, then find the desired instrument and use the “+” symbol to add it.

For bank transfer deposit, we offer an account in EUR, USD, GBP, PLN and CZK. For transferring funds, we recommend choosing an account matching the currency of your bank account (payments in a different currency are then converted by the bank at their own conversion rate which is usually less convenient than our conversion rate). 

Any currency conversion of deposit, internal transfer or withdrawal is calculated based on the following rules: The amount is converted by spot rate directly from the financial market + max. 1% fee of the total amount transferred. In the case of internal transfer, the system will display the resulting amount in advance. Transfer of funds between accounts in the same currency is free. 

Purple Trading offers the clients the ability to trade actively by themselves, use ETF products for long term investment or to connect their account to a selected trading strategy.

Strategies are using signals from professional providers and it is not possible to interfere with the trading, as the trading signals are being copied to clients’ accounts. The clients may monitor their trading performance in PurpleZone and they may ask for disconnection from the strategy at any time, which is then guaranteed to be executed within the following 24 business hours.

This service is strictly regulated and we can offer it only to clients who are aware of all the risks which this type of investment carries. The clients must meet certain conditions. This is evaluated based on the answers from the registration form, or from investment questionnaire. 

ETF Portfolios are a regulated investment service and, unfortunately, we cannot offer these to everyone. The option to connect to an ETF portfolio is only offered to clients whose investment profile is evaluated as Appropriate and Suitable for ETF investing based on the answers in the investment questionnaire. This questionnaire is a part of the registration form and the input data may be updated via PurpleZone.

Slippage depends on current market liquidity. Under normal market conditions, the slippage is around zero. In case of scalping during the release of macroeconomic news, it may be several tens of pips. Our server is connected to our liquidity pool and they are both located in London. This ensures excellent market depth for filling up the high volume trades and also reduces slippage. We also allow positive slippage in clients’ favor.
Transparent statistics of execution of trading orders available on our website.

cTrader trading platform can be downloaded for free from out website. We offer cTrader in versions for PC in the form of a desktop application (Windows, MAC), web application, available in any web browser (Windows, Linux, MAC) or Android and iOS mobile operating systems.

Yes, you can open a trading account for a legal person that is registered in the European Union. If you want to know more about the conditions for the establishment of a corporate trading account, feel free to contact our Support team at support@purple-trading.com.

Your investment profile may be re-evaluated. To do so, however, you must fill out your investment questionnaire in PurpleZone once again.

Once logged in, click on Settings on the bottom left, and then you can go to the Investment Questionnaire by clicking on the "Open Questionnaire" button. The data in the investment questionnaire may be updated 14 days the earliest after the previous submission. We will inform you about the re-evaluation of your answers via email.

In case frequent changes or significant differences in the questionnaires are recorded, we might require a clarification of the changes you have made or for documents supporting these changes. 

All opened and closed positions, as well as strategies’ performance may be found in PurpleZone. PurpleZone is synced with trading platform MT4, therefore it shows your profit accurately, including the profit after deduction of all fees.

Detailed pricing is stated by individual requests in PurpleZone. However, if a basic overview is what you searching for then this LINK will do.

All offered currency pairs (Forex) and CFD for stock indicies can be traded with the minimum volume step 0.01 lot, i.e. you can open a trading position of 0.02 lot, 0.78 lot or 2.14 lots.

For CFDs for commodities the minimum volume and the volume step are available in the MT4 platform. In the "Market Watch" use right-click and choose Specification of the chosen symbol.
This information can be also found in cTrader, right-click in the window "Finder" in section “Trader” in the left menu. Right-click on the chosen instrument and select “Symbol Window”.

Specification of all trading instruments can be found on our website.

No, this is  not possible. In accordance with our AML policy (Policy Against Money Laundering), we cannot accept deposits or withdrawals in cash, as we are unable to identify the source of the funds.

For deposits, please choose either a bank wire transfer or card.

It is possible to submit the connection request via PurpleZone. You can filter these out under the “ETF Portfolios”. After clicking on a Portfolio, detailed information is displayed. There is also the possibility to “Connect to a Portfolio.” Once the request is approved, we will create a new trading account, which will be connected to a Portfolio as soon as you deposit at least the minimal amount. First, you choose the portfolio and only then you fund the account. We will keep you informed about each step via email. The whole process takes less than one working day.

Your investment profile may be re-evaluated, the investment questionnaire must be, however, filled out again in PurpleZone.

Once logged in, click on Settings on the bottom left, and then you can go to the Investment Questionnaire by clicking on the "Open Questionnaire" button. The data in the investment questionnaire may be updated 14 days the earliest after the previous submission. We will inform you about the re-evaluation of your answers via email. In case frequent changes or significant differences in the questionnaires are recorded, we might require a clarification of the changes you have made or documents supporting these changes. 

Request for deactivation of a trading account must be sent via the registered email address of the client to our Support team to support@purple-trading.com. Deactivation can be processed only with a zero balance on the account and it can take up to 5 working days.

Purple Trading gives great priority to the protection of personal data of their clients and is focused on keeping them safe at all times.

You can read more about this topic in Terms and conditions here, on page 16.

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in MT4. This way, you can tell whether the connection and log in to a trading account are working. If the platform says “No connection”, it means that the connection to the server has failed (most likely due to internet connection issues). If the platform says “Invalid account”, it means you are not logged in and you are entering your login details incorrectly or that the account does not exist on the chosen server (verify if you have chosen the correct server as well). In this case, try again and double-check the information you are entering (no extra spaces; the name of the server has to be chosen from the list, not manually typed). New password for MT4 may be set in your PurpleZone without having to know the current password. The change is effective immediately.
In case you cannot find the name of the server in your platform, use the following IP addresses:
 
PurpleTrading-04Live: 185.97.161.82:443
PurpleTrading-01Demo: 185.97.161.236:443
 
b) The symbol isn't available for trading - If you have an ECN account type, trade symbols named e.g. "EURUSD_ecn" and STP type “EURUSD_stp” (not EURUSD). Symbols without any suffix are not available for trading. All trading symbols can be accessed by right-clicking in the window “Market Watch" and selecting "Show all". All symbols available for your account type are black, inadequate ones are faded out. 
 
c) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
d) Trading out of trading hours - Trading hours can be found in MT4. Use the right-click in the window "Market Watch" on the symbol and select the "Specifications". Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (MT4 time).
 
e) Check whether you are not logged in under investor password, which is for read-only mode. For trading, it is necessary to log in under the master’s password.
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will gladly help you solve the problem.

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in MT5. This way, you can tell whether the connection and log in to a trading account are working. If the platform says “No connection”, it means that the connection to the server has failed (most likely due to internet connection issues). If the platform says “Invalid account”, it means you are not logged in and you are entering your login details incorrectly or that the account does not exist on the chosen server (verify if you have chosen the correct server as well). In this case, try again and double-check the information you are entering (no extra spaces; the name of the server has to be chosen from the list, not manually typed). New password for MT5 may be set in your PurpleZone without having to know the current password. The change is effective immediately.
 
b) The symbol isn't available for trading - If you have an ECN account type, trade symbols named e.g. "EURUSD_ecn" and STP type “EURUSD_stp” (not EURUSD). Symbols without any suffix are not available for trading. All trading symbols can be accessed by right-clicking in the window “Market Watch" and selecting "Show all". All symbols available for your account type are black, inadequate ones are faded out. 
 
c) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
d) Trading out of trading hours - Trading hours can be found in MT5. Use the right-click in the window "Market Watch" on the symbol and select the "Specifications". Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (MT5 time).
 
e) Check whether you are not logged in under investor password, which is for read-only mode. For trading, it is necessary to log in under the master’s password.
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will gladly help you solve the problem.

No, this is not possible. In accordance our AML policy (Policy Against Money Laundering), we cannot accept deposits or withdrawals to or from a third party.

Deposits may only be credited from the bank account (or credit card), whose only holder is the owner of the trading account. The third-party deposits will be refunded back to the sender. 

Disconnection from a Portfolio can be requested via PurpleZone when choosing the option “Disconnect from ETF Portfolio.” We guarantee disconnection within 1 month. Once it's done, we will inform you via email. If you want to speed up the whole process you can request urgent disconnection. However, you will be charged 15 EUR per Portfolio.

If you are interested in starting an IB (introducing partner) cooperation with us click here for more information. There’s also a short form for completing the application. After filling it in, be ready to be contacted by our sales team. Or if you don’t like waiting, you can email us directly at sales@purple-trading.com.

Managed services are a regulated investment service and we cannot offer these to everyone. The option to connect to an investment strategy is only offered to clients whose investment profile is evaluated as Appropriate and Suitable based on the answers in the investment questionnaire. This questionnaire is a part of the registration form and the input data may be updated via PurpleZone. 

All client deposits are deposited in segregated bank accounts with EU-regulated banks. Where they are completely separated from the assets of Purple Trading. Among other we use Czech and Slovak banks such as Unicredit, and PPF.

Our servers are located in Equinix data centers in London (LD4). LD4 Server is set to EET time zone (Eastern-European time). This setting is used so that the closing of a daily bar corresponds to the New York trading closing time (17:00 EST). Trading therefore always starts on Sunday at 23:06 CET and ends on Friday at 22:59:59 CET. 

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in cTrader and that the graphs are moving. This way, you can tell whether the connection and login to a trading account are working.
 
b) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
c) Trading out of trading hours - Trading hours can be found in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on a chosen instrument and select “Symbol Window”. Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (cTrader time).
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will help you solve the problem.

Unfortunately, we do not provide historical data, however, it is possible to take a look at short-term MT4 platform data which are quantified by the number of bars and are not fixed to a specific time frame. The amount of stored bar data is limited by the server. For example, for M1 timeframe we store data about 2 weeks to the past. Historical data of third parties can be imported into MT4 through the "History Center", and into cTrader through “Automate” tab.

You can access the list of currently available portfolios in PurpleZone under “Etf Portfolios” in the top right corner. This bar is automatically available only to clients with a suitable risk profile. Whether you have a suitable risk profile or not is evaluated based on the investment questionnaire during registration or after its reevaluation in the PurpleZone.

The list of the currently available investment strategies is accessible in PurpleZone under “FX & Crypto Strategies” in the top right corner. This bar is automatically available only to clients with a suitable risk profile, which is evaluated based on the investment questionnaire during registration, alternatively after its re-evaluation in the PurpleZone.

In accordance with the License conditions, any individual (at least 18 years old) or legal entity who fills out a registration form, accepts the Terms and Conditions and provides the necessary documents for registration including a document proving the postal address in EEA may open an account.

No. Purple Trading is a regulated broker and according to the new European regulations (ESMA), it is not possible for any retail client account to get to a negative balance due to unfavorable market conditions. However, if this were to happen, we are bound to ensure the termination of trading positions and therefore preventing you from getting to a negative balance in your trading account. In the event that your account balance does get into negative numbers, you as a retail client, are not obliged to pay for this loss.

All opened positions, as well as portfolios‘ performance, may be found in PurpleZone. PurpleZone is synced with trading platform MT4, therefore it shows your profit accurately, including the profit after deduction of all fees. 

You can change your email address any time you want. Just send an email request to our customer support. Also, bear in mind that this request must be sent from the originally registered email address. If you cannot log into your email we will accept a request from the new email address too but we will need you to take a selfie while holding your passport or ID. Let us assure you that this is not some kind of new viral trend but a security measure that we have to follow in these cases.   It takes up to 1 business day to change the email address.

Purple Trading trading obtains signals from professional private traders and copies these to the investors’ accounts. These traders must meet strict requirements and pass testing period of trading on Purple Trading real account.

If you are having trouble requesting a withdrawal in PurpleZone, please check your balance on your trading account to make sure you are requesting the correct amount. Please note that in order to protect your capital and open positions, we can not approve withdrawal request which would cause a margin level to drop below 100%. 
 
Confirmation of a successfully submitted request will appear in a purple bar at the top of PurpleZone and an email confirmation will follow.
 
If you wish to withdraw the entire balance, it is necessary to disconnect your account from the strategy first. You can do so by clicking on the “Settings” icon displayed for the respective account and then selecting “Connection” → “Disconnect from strategy”. You will be informed about the disconnection via email. Once your account is disconnected, you may proceed with the withdrawal of the entire balance. 
 
Please note that in case your investor’s account is in profit, a Performance fee may be deducted. This fee is deducted during the following month. In case you decide to disconnect from the strategy and withdraw your funds before the fee is deducted, you will be asked to make a request for a new withdrawal of an amount which includes the fee already.

Types of orders MARKET SELL, SELL or SELL STOP LIMIT are opened at the BID price (The best possible price at this moment at which you can make a sale). During execution, the orders SELL STOP / LIMIT change into MARKET SELL order and they are subsequently closed at an ASK price (the best possible price at the moment at which you can make a purchase - higher than the BID price).

The chart is created by BID price and therefore if the price displayed on the chart reaches the exactly defined order Take Profit, the position is not closed until the Take Profit is reached by the ASK price. It is possible to display the ASK price in the graph after pressing F8 and by checking the option “Show ask line“ under “General.”

The same applies vice versa for a potential hit of Stop Loss for SELL trading positions. They will be executed even though the drawn BID price in the graph did not reach Stop Loss, but the ASK price did.  

Yes, under certain conditions you may become a Strategy Provider for Purple Trading. We offer our own copying system, complete administrative support for Strategy Providers, individual Terms and Conditions and licensed environment for all the EU.

You may find the demo account registration form on our website HERE.

A demo account is created immediately after completing the form and all credentials are sent to your registered email address. You can set up the account type, leverage, currency, trading platform, and initial deposit while filling out the form. You can change all these settings later on by sending us an email request to support@purple-trading.com.

Or, if you already have a live account you can create a demo account in your PurpleZone. Log into your PurpleZone, click on the “FX and Crypto Demo” tab then click on the “+ create a new account” button. 

As soon as your investing account is disconnected you can begin with the withdrawal of your profits. Simply go to PurpleZone and click on “Withdraw”.

You can withdraw your profit after disconnecting from the strategy. You can do so in PurpleZone under the “Withdraw” button.

For the sake of connection and correct copy trading, please bear in mind that the entire account balance is not available for withdrawal. Only a certain portion of your funds can be withdrawn without the need to disconnect the account. The system is set in a way that prevents the account balance to go under the technical minimum of the strategy.

In case you wish to withdraw your entire account balance, you need to disconnect from the strategy first. Disconnecting from strategy takes usually 1 workday. Once the account is disconnected, we will send you a confirmation email and at that point, your funds will be fully at your disposal. 

Confirmation of successful strategy disconnection will appear in the purple bar in the upper section of PurpleZone and will be followed by a confirmation email.

Be aware - in case your investment account is in profit, an additional performance fee might be charged. The performance fee size is stated for each strategy in the PurpleZone. Performance fee and the management fee is deducted on a monthly basis. Each following month you are charged for the month before. In case you decide to disconnect from the strategy which charged any of these fees, and you haven’t been charged up to this point, and you also decide to withdraw your funds, you might be asked to withdraw a new amount which will be reduced by those fees. In that case, our customer care team will contact you with further instructions.

It is not possible to withdraw any balance from the accounts connected to the investment strategies in order to ensure the correct functioning of the connection and the correct functionality of the trading signal copying mechanisms.

If you wish to withdraw part of the funds or the total balance, you must first disconnect your account from the trading strategy. You can do so by clicking on the "Settings" icon displayed for the respective account and then selecting "Connection" → "Disconnect from strategy". You will be informed of the disconnection via e-mail. Once your account is disconnected, you can request a withdrawal.

MetaTrader 4, MetaTrader 5 and cTrader trading platforms are primarily intended to be used by active traders for opening, management, and closing of their trading positions. You can also use the platforms to find information about trading instruments, generate reports from the trading history and create automated trading systems (ie. AOS, ATS, EA).

Absolutely, there is no limit for strategy connections. With each connection, a new trading account is created so that you can comfortably monitor the results of each strategy’s trading in PurpleZone. We always inform you about each step via email.

Yes, all profits generated by trading on a financial market must be added to a tax declaration. For further information, please consult a tax consultant.

STP account has no commission charged per trade, but there is a higher spread compared to the ECN account.
The spreads are lower for the ECN account - from 0.1 pip + fixed commission 10 USD / 1 round-turned-lot / trade. For lower trading volume, the commission is charged proportionately, e.g. 1 USD/0.1 lot/trade.

The first trading account that is automatically opened to a client is in ECN account type.
Commission and spread may be lower within our Trader Status loyalty program.

Absolutely, there is no limit for portfolio connections. With each connection, a new trading account is created so that you can comfortably monitor the results of each portfolio’s trading in PurpleZone. We always inform you about each step via email.

Demo account automatically expires after 90 days of inactivity after the last login (i.e. if you do not log into your demo account for 90 days, it expires). It is automatically deleted afterward and cannot be restored. This applies to all trading platforms.

Logging into your demo account at least once a month will help you to avoid its expiration. Remember that you can always create a new demo account and that the quantity of demo accounts per client is unlimited.

Every strategy has individually-set conditions based on an agreement with its provider. Conditions and related fees for each strategy may be found in PurpleZone. We may (but do not have to) charge one of these following types of fees: 

• Performance fee = a monthly fee calculated from the profit at the end of business hours on the last day of the calendar month directly from the item “equity,” so that even opened positions are taken into account. In case the investor’s account is in loss and then in profit, the fee is charged after the loss on the account is restored. 
• Management fee = investor’s share of the balance that is credited to the strategy provider each month. The percentage is given for one calendar year, therefore 1/12th of this fee is charged every month.
• Front fee (deposit fee) = a fixed percentage of every deposit an investor makes is credited to the strategy provider’s account

Purple Trading cannot provide investment advice service, therefore we are not allowed to provide you with any recommendation. The decision must be yours entirely. However, this doesn’t prevent us from being as transparent as possible. That’s why we try to provide as much information about strategies as possible. Strategies may be filtered out by their risk, trading style, CapitalGuard, or their name. Each strategy shows a graph, a list of trades, history of the strategy and the related fees. 

Purple Trading cannot provide investment advice service, therefore we are not allowed to provide you with any recommendation. The decision must be yours entirely. However, this doesn’t prevent us from being as transparent as possible. That’s why we try to provide as much information about ETFs as possible. Portfolios can be filtered out by their risk, trading style, or their name.  Each portfolio shows a graph, a list of trades, history of the portfolio and the related fees. 

Due to our regulation we can only accept client registration from EEA countries (European Economic Area) - Austria, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.

Unfortunately, we can NOT accept residents outside the European Union.

Every Portfolio has set conditions. Conditions and related fees for each ETF portfolio can be found in PurpleZone. We may (but do not have to) charge one of these following types of fees:

Management fee = investor’s share of the equity that is credited to the company each month. The percentage is given for one calendar year, therefore 1/12th of this fee is charged every month. 

• Average profit p.a. (per annum) - the profit of a strategy over the last year
• Average profit p.m. - last month
• Average profit YTD (year to date) - year to date

Each investment portfolio has a risk profile - high, medium, and low. Each client is also given a risk profile based on his investment profile. In case the risk profile of the portfolio is higher than the risk profile of the client, we cannot allow the client to connect to it, as it is too risky for them. 

• Average profit p.a. (per annum) - the profit of a ETF over the last year
• Average profit p.m. - last month
• Average profit YTD (year to date) - year to date

We refer to a drawdown as a decline from the highest value achieved in a particular managed client account.

The formula for calculating the drawdown:
Drawdown = (1 - (Equity / High Water Mark)) * 100

In case the investor believes that the strategy is no longer suitable for him/her, he/she can disconnect from the strategy. At Purple Trading, we understand that sufficient information is required to make such a decision. Therefore, if the loss in your managed client account exceeds 70% and/or 90% of the CapitalGuard value listed for each strategy in the PurpleZone, we will automatically send you a notification to your registered email.

If you are interested in your drawdown value beyond the above-mentioned notifications, please contact us and we will be happy to provide you with the current drawdown value.

For a better understanding, you can see an example of how CapitalGuard works.